JCPenney Reviews

JCPenney Return Policy Overview

General Return Window: Most items can be returned or exchanged within 60 days of the original purchase with a receipt.

Exceptions: Certain items are non-returnable, including:

• Face masks
• Body jewelry
• Ear-piercing kits
• Personalized items
• Gift cards
• Special orders

Returns Without a Receipt: Items returned without a receipt may be exchanged for the same item or refunded as a Merchandise Return Voucher, based on the item's lowest selling price within the last 45 days. A valid ID is required for these transactions.

Specific Item Policies

• Electronics: Must be returned within 30 days with a receipt.
• Furniture: Returns must occur within 30 days, with a 15% restocking fee and an $85 pick-up fee.
• Mattresses: Can be returned within 120 days, but incur a 20% restocking fee and an $85 pick-up fee.
• Fitness Equipment: Must be returned within 48 hours of delivery, with no refunds without a receipt.

Additional Information

Items purchased online can be returned to physical stores, provided they are within the return window and accompanied by a receipt. Refunds will be issued in the original form of payment.

Here are the top 10 alternatives to jcpenney.com:

1. Kohl's: A close competitor to JCPenney, offering strong value for middle-class shoppers.
2. Macy's: A slightly more expensive alternative, known for its strong brand recognition and popular Thanksgiving parade.
3. Target: A general merchandise retailer selling products through stores and digital channels.
4. Sears: Another department store chain offering a variety of products.
5. Walmart: A multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores.
6. Overstock: An American internet retailer selling primarily furniture and home decor.
7. Amazon: The world's largest online marketplace, AI assistant provider, and cloud computing platform.
8. Belk: A department store chain founded in 1888 by William Henry Belk in Monroe, North Carolina, with nearly 300 locations in 16 states.
9. Burlington Stores: A national off-price retailer, with 2019 revenue of $7.3 billion.
10. Nordstrom Rack: The off-price retail division of Nordstrom Inc., which was founded in 1901 in Seattle, Washington.

To open an account on jcpenney.com, follow these steps:

1. Visit the website jcpenney.com.
2. Click on Create Account.
3. Enter First Name, Last Name, Phone Number, and Email.
4. Create a Password.
5. Click on Create Account.

By creating an account, the user agrees to the Rewards Terms & Conditions and to receive email offers at the provided email address. It's also possible to apply for a JCPenney Credit Card online. If preferred, visit any JCPenney Store and apply for instant credit at any register.

Jcpenney.com offers a wide range of products and services. The popular categories include Clothing, Bed & Bath, Home Decor, Jewelry & Beauty. In the clothing section, they offer brands like Sports Illustrated, Levi’s, Dockers, and Skechers. They have a variety of women's dresses and blouses, men's polos and khakis, and kids' clothing. In the home decor section, they offer stylish comforter sets and sheets. They also offer a variety of jewelry, including gold and diamond jewelry. In the beauty and salon section, they offer a variety of products for personal care and grooming. They also offer a variety of shoes for men, women, and kids. They take pride in being a one-stop shop for all customer needs. They also offer sales and discounts on various products and services. Popular products include St. John's Bay Womens Mid Rise Secretly Slender Straight Leg Jean, Liz Claiborne Signature Plush Bath Towel, and Stafford Coolmax All Season Ecomade Mens Stretch Fabric Classic Fit Suit Separates.

At JCPenney, various payment options are available for the convenience of customers. Online Payments can be made using JCPenney Credit Cards, Discover, Visa, MasterCard, and American Express cards. JCPenney Credit Card Members can enjoy shopping convenience, pay their bill online, and more. They can shop online 24 hours a day at jcp.com or by phone. Payments are accepted at any JCP store. Gift Cards and E-Gift Cards are also accepted. If a purchase exceeds the amount available on the gift card, another form of payment will be required for the difference. The PayPal option is available for orders shipping to addresses in the U.S. In-store payments can be made using JCPenney Credit Cards as well as Discover, Visa, MasterCard, and American Express cards. Customers can also pay with a JCPenney credit card online, over the phone, by mail, in person at a JCPenney store, or by paying online. Payments can also be made via check or money order from a valid checking account from a U.S. financial institution. The JCPenney Credit Card account number should be added for this. Payments can also be made either online or at the nearest JCPenney department store. Customers can find the nearest JCPenney store with the online store locator. They can visit the store and pay by credit card, cash, check, or money order. It is recommended to keep proof of payment for records.

The JCPenney Rewards program is a loyalty plan that offers points for shopping at JCPenney stores or on JCPenney.com. These points can then be converted into CashPass Rewards for future purchases. The program is free to join and guarantees $20 in CashPass Rewards. The rewards can be stacked on top of other coupons and can be used on any purchase. Customers who join the program will reach rewards up to two times faster, earning at least one CashPass point per $1 spent and receiving a $10 CashPass Reward when they hit $200. The program also offers members incentives including a $10 CashPass Reward just for joining and another $10 CashPass Reward on their birthday. The program is designed to provide great value for customers, helping them get more, earn more, and save more during every trip. It is part of JCPenney's commitment to making every dollar and every trip count. The introduction of the new Rewards and Credit Program is the latest example of JCPenney’s longstanding history of rewarding customers and providing access to affordable fashion.

Jcpenney.com offers a wide range of products and services at various prices. The website has a Price Match Guarantee and a policy to refund the difference if a customer is charged more than the posted or advertised price. In case of pricing errors, the company may contact the customer for instructions before shipping or cancel the order. Prices and discounts may vary in Alaska and Puerto Rico compared to stateside prices.

One-time sales adjustments are made in-store within 14 days of purchase with the original sales receipt. Customers can subscribe to email or mobile alerts to stay updated about new brands, shops, clearance, and policies related to price match and returns.

JCPenney also offers promotional codes and rewards. A promotional code discounts your order, items in your order, or shipping charges, while a JCPenney rewards code is tied to your personal JCPenney rewards account. A maximum of ten codes can be redeemed, with no more than one promotional code and one free shipping code per order.

JCPenney salons, known as The Salon by InStyle, offer a range of hair care services. The price of these services varies by salon, but most haircuts cost somewhere in the range of $20 to $42. The lowest-priced services at these salons are waxing services, starting at $8. The most expensive services are the Chi Ultimate Blowout ($143 on average) and Chi Thermal Straightening treatments ($293 on average). Overall, the prices at JCP salons range from as low as $0 (complimentary bang, neck, and moustache trims) to as much as $300. However, most services fall somewhere in the $20-$100 range. This is considered very affordable in the hair salon industry.

JCPenney.com offers a comprehensive Return Policy. Most JCPenney Store and JCP.com merchandise returns are accepted in original condition. The company monitors return activity through a third-party service and reserves the right to limit returns or exchanges with or without a receipt. Returns can be made at any JCPenney stores within 60 days of the purchase date. Online returns by mail are also accepted. Customers can log in to their account, select the order made within the last 60 days, click the “Start a Return” button and follow the prompts. Exchanges for most merchandise purchased in the last 60 days are accepted at any JCPenney location. Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card. Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the item’s lowest selling price within the last 45 days when accompanied by a valid ID. Some exclusions apply.

In terms of Shipping Policy, JCPenney offers Standard and Expedited ship to home options or *free store delivery. Shipping and Handling charges are based on the subtotal of your order and the shipping method selected. Special promotions and offers may reduce or eliminate shipping charges, however handling charges may still apply. Standard delivery (3-5 business days) - Most orders are shipped UPS or USPS. Expedited delivery options are also available. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents. Shipping and handling charges are non-refundable unless the merchandise delivered was the wrong item, is damaged, defective or was shipped to a location other than the shipping address that was provided when ordered. Manufacturers’ warranties may apply in certain situations.

To check the JCPenney Credit Card balance, there are three methods available.

First, the balance can be checked online by logging into the Synchrony Bank account. After logging in, the balance will be visible on the home page.

Second, the balance can be checked by phone. By calling the customer service number 1-800-542-0800 and following the prompts, a customer service representative can provide the balance information.

Lastly, the balance can be checked through the Synchrony Bank app. After logging into the app, the credit card balance will be displayed on the home screen.

It's a good idea to keep an eye on the JCPenney Credit Card balance. If the balance seems higher than it should be, take a moment to look over recent transactions for anything out of the ordinary.

Remember, to log into the JCPenney Credit Card account, go to the login page on the Synchrony Bank website or mobile app and enter the username and password in the appropriate fields. Then, click the “LOG IN” to access the online account. If an account has not been set up yet, click “REGISTER NOW” to set up a username and password.

Please note that this information is subject to change and it's always a good idea to check the official JCPenney or Synchrony Bank website for the most current information.